FAQs

1. What makes NOMOQ different from other suppliers?

Most suppliers sell products. We help you build your own brand.

  • You’re not just a reseller
  • Your customers remember your name, not a big brand
  • You build long-term brand value, not just short-term sales

2. What is the minimum order quantity (MOQ)?

We keep things flexible:

  • No-logo products: from 1 piece
  • Logo customization: from 100 pieces
  • Packaging customization: from 200 pieces
  • Full design/OEM: from 300 pieces

This allows you to test your brand without heavy risk.

3. How long does logo customization take?

  • Logo confirmation: 1–3 days
  • Production: 7–10 days

Timelines may vary slightly depending on order volume and schedule.

4. Do you help with logo design?

Yes.

  • Basic logo suggestions: free
  • Professional design: available via our partner designers (extra cost)
  • Application guidance: included

Already have a logo? Even better — we’ll apply it directly.

5. What does logo customization cost?

Two parts:

  • One-time mold fee: $10–$20 (depends on complexity)
  • Product cost: no extra markup for logo application

We offer multiple techniques like printing, laser, stamping, etc.

6. Can I place a small test order first?

Absolutely. Many of our customers start with small test orders to check:

  • Product quality
  • Shipping experience
  • Customer feedback
  • Brand fit

Then scale up gradually once they feel confident. We fully support this approach.

7. How do I place an order?

Simple process:

  1. Contact us (website, email, or WhatsApp)
  2. Tell us what you need
  3. Confirm product & customization details
  4. Payment
  5. Production
  6. Shipping

We guide you through every step.

8. What are your prices?

Typical ranges:

  • Optical frames: $4 – $10
  • Sunglasses: $4 – $10
  • Kids frames: $3 – $7

Prices vary based on design, material, and quantity.

9. Do you offer discounts?

Yes:

  • New customers: 5% off first order
  • Referral rewards: up to 10–20%
  • Brand partners: possible fee reductions

10. What payment methods do you accept?

  • Credit cards (Visa, MasterCard)
  • PayPal
  • Bank transfer (recommended for large orders)

11. How long does shipping take?

Typical delivery times:

  • USA: 7–14 business days
  • UK / Germany: 7–12 business days
  • Spain: 7–10 business days
  • Other EU countries: 10–20 business days

(Custom orders require additional production time.)

12. How do you ensure product quality?

  • Strict supplier selection
  • Quality checks for every batch
  • Materials meeting international standards
  • Designed for mid-to-high market positioning

Because your product = your brand reputation.

13. Are your products certified?

Yes.

  • CE certified (EU standards)
  • FDA compliant (US standards)
  • UV400 protection for sunglasses

14. Do you offer OEM services?

Yes.

  • Full product development
  • Design + manufacturing
  • Packaging solutions

MOQ: 300 pieces
Lead time: 45–90 days

15. Do you provide long-term support?

Absolutely. We’re not here for one order.

We support:

  • Brand development
  • Product planning
  • Growth strategy

Because building a brand takes time — and we’re in it with you.

16. Why should I build my own brand?

Because:

  • You stop promoting other brands
  • You build customer loyalty
  • You increase margins
  • You create a business asset

In short:
you own the value you create.

17. Where is your warehouse located?

Our factory and warehouse are located in Wenzhou, China. Products will be shipped directly from our factory to your opticians.

18. Do you offer DDP shipping?

Yes.We offer DDP (Delivered Duty Paid) shipping for many countries.

That means:

  • We handle customs clearance
  • Duties and taxes are included
  • Products are delivered directly to your store

This makes the process easier and safer for independent opticians.

19. Do you ship from Europe?

Currently, products ship directly from our factory in Wenzhou, China.

Benefits of direct factory shipping:

  • Better pricing
  • Faster production coordination
  • Full tracking visibility

We are also planning future warehouse expansion in Europe.

20. What happens if products are damaged during shipping?

We take shipping protection seriously.

  • Protective packaging for every order
  • Anti-deformation support inside cartons
  • Extra spare parts included when possible

If any issue happens, our team will actively help resolve it.

21. Do you have a European Authorized Representative?

Yes. We work with a European Authorized Representative to support EU compliance requirements.

22. Are eyewear frames considered medical devices?

Optical frames and sunglasses themselves are generally not classified as medical devices. Prescription lenses are considered medical devices in some regions. Currently, we focus on eyewear frames only.

23. How do you handle after-sales issues?

We take after-sales support seriously.

We can provide:

  • Spare parts for replacements
  • Repair support for certain hinge structures
  • Ongoing communication for quality issues

Our goal is long-term cooperation, not one-time transactions.

24. What types of frames do you offer?

We offer:

  • Optical frames
  • Sunglasses
  • Kids eyewear
  • Clip-on styles
  • Acetate frames
  • Metal frames
  • TR90 frames
  • Titanium styles

We continuously update our collections with new trends.

25. What lens options do you offer for sunglasses?

Depending on the style, we offer:

  • TAC lenses
  • Polarized lenses
  • Nylon lenses
  • PC lenses

26. Why is your MOQ so low?

We understand the pressure independent opticians face with inventory.

Our low MOQ model helps you:

  • Test styles more safely
  • Reduce inventory risk
  • Build your own brand step by step

Without needing large upfront investment.

27. Why do independent opticians choose NOMOQ?

Because we combine:

  • Low MOQ
  • Brand customization
  • Direct factory pricing
  • Flexible ordering
  • Long-term support
  • Fast trend updates

We’re built for independent optical businesses — not mass wholesalers.

28. Have other questions? Feel free to contact us anytime!